Refund policy

Refunds, Returns & Seed Germination Guarantee

Last updated: 2 October 2026

Gr8Bake.com is operated by Thomas Grima, sole trader trading as M and C Supplies.

VAT number: MT19804831
Contact and returns address: 133, Triq L-uqija, Swieqi, SWQ2331, Malta
Email: devicesandimports@gmail.com
Telephone / WhatsApp: +356 7751 6862

This policy explains your cancellation and return rights, how we handle problems with orders, and our additional seed germination guarantee. Nothing in this policy excludes or restricts your statutory consumer rights.

1. Cancelling an online purchase

Unless an exception in Section 4 applies, you may cancel your online purchase without giving a reason within 14 days after the day you, or someone you nominate other than the carrier, receives the goods.

If goods from one order are delivered separately, the withdrawal period runs from receipt of the last item.

To cancel, send us a clear statement by email, WhatsApp or post, or use the “Withdraw from your purchase” function linked in our website footer. You may use the model withdrawal form below, but doing so is optional.

Send your cancellation before the withdrawal period expires. You do not need our approval to exercise a valid right of withdrawal.

You must then send the goods back without undue delay and no later than 14 days after notifying us, unless we have offered to collect them.

2. Returning goods after cancellation

You may inspect goods as reasonably necessary to establish their nature, characteristics and functioning. Where permitted by law, we may deduct diminished value resulting from handling beyond what is necessary for this purpose.

Please return supplied accessories and package the goods securely. Use the original packaging where reasonably possible; its absence does not automatically remove your cancellation rights.

For change-of-mind returns, you pay the direct return delivery cost unless we agree otherwise. We cover necessary return costs where goods are faulty, damaged, incorrect or not as described.

Return goods to:

M and C Supplies
133, Triq L-uqija
Swieqi, SWQ2331
Malta

Please retain evidence of posting.

3. Refunds following cancellation

We will reimburse payments due without undue delay and within 14 days after being informed of your decision to withdraw.

Unless we have offered to collect the goods, we may withhold reimbursement until we receive them back or you provide evidence that you have sent them, whichever happens first. We do not start a new 14-day refund period after inspection.

If you cancel the whole order, we will also refund the cost of our least expensive standard delivery option available when you ordered. Additional charges for an upgraded delivery service are not refundable.

Refunds use the original payment method unless you expressly agree otherwise. For cash-on-delivery purchases, we will agree a suitable refund method with you. We do not charge refund fees or require you to accept store credit.

4. Exceptions to change-of-mind returns

The statutory right of withdrawal does not apply to:

  • Goods liable to deteriorate or expire rapidly, such as fresh baked goods with a short shelf life.

  • Sealed goods unsuitable for return for health-protection or hygiene reasons, where they have been unsealed after delivery.

  • Goods made to your specifications or clearly personalised.

We do not automatically exclude all food, edible products or opened packages. Any exception must apply to the particular product and circumstances.

Ordinary stored seeds are eligible for change-of-mind returns unless a specific lawful exception applies. Germinating or otherwise handling seeds beyond necessary inspection may reduce their value and affect the refund due.

These exceptions do not remove your rights where goods are faulty, damaged, incorrect or not as described.

5. Faulty, damaged, incorrect or misdescribed goods

Please contact us as soon as reasonably possible if there is a problem with your order.

For delivery damage or fresh-food concerns, reporting within 48 hours helps us investigate promptly. This is a request, not a deadline that removes your statutory rights.

Provide your order reference or other proof of purchase, a description of the problem and photographs where reasonably available. Please contact us before returning fresh or damaged goods so we can arrange an appropriate solution.

Where goods do not conform to the contract, applicable consumer law provides remedies free of charge. Depending on the circumstances, these include repair or replacement, a proportionate price reduction, or termination of the contract and a refund.

Any repair or replacement will be provided within a reasonable time and without significant inconvenience. We cover necessary postage and delivery costs for statutory remedies.

Maltese law generally protects consumers against a lack of conformity present at delivery that becomes apparent within two years. This does not mean that perishable products or seeds have a two-year shelf life. The product’s nature, reasonable durability, storage requirements and cause of the problem remain relevant.

6. Additional seed germination guarantee

Who provides this guarantee?

This guarantee is provided by Thomas Grima, sole trader trading as M and C Supplies, VAT number MT19804831, at 133, Triq L-uqija, Swieqi, SWQ2331, Malta.

Which seeds are covered?

All seeds purchased from Gr8Bake.com are covered, including discounted seeds and all breeders, varieties and pack sizes.

Complimentary seeds are excluded from this additional guarantee unless expressly included in the offer.

What does the guarantee cover?

This guarantee covers failure to germinate only.

For this guarantee, germination means that the seed opens and its first root, known as the radicle, visibly emerges. If this does not occur following an attempt that meets the conditions below, we will replace the failed seed.

Once the first root has visibly emerged, the seed has germinated and this additional guarantee has been fulfilled. It does not cover later failure of the shoot to emerge, failure to establish, seedling or plant death, transplant problems, subsequent growth, flowering, yield or performance.

Plant development and survival depend on growing conditions and care. We do not guarantee that a germinated seed or plant will establish or thrive in a particular growing environment.

These limits apply to this additional guarantee only and do not remove statutory rights concerning defective or misdescribed goods.

How long do I have to claim?

You must notify us of a germination failure within 90 calendar days of purchase, using the purchase date shown on your order confirmation or receipt.

This is a deadline for reporting failure to germinate. It is not a 90-day plant-survival guarantee.

Conditions of the additional guarantee

  • Store seeds appropriately before attempting germination.

  • Use the glass or tissue method in accordance with the germination guidance supplied or published by us for the product.

  • Keep a record of the method used, the dates and the number of seeds attempted.

  • Take photographs where reasonably possible to help us assess the claim.

Seeds sown directly into soil or another growing medium are outside this additional guarantee.

The guarantee does not cover failure caused by improper storage, accidental damage or failure to follow the applicable germination instructions. These conditions do not automatically exclude a separate statutory claim concerning defective seeds.

How do I claim?

Email devicesandimports@gmail.com or WhatsApp +356 7751 6862, providing:

  • Your order number or other proof of purchase.

  • The variety and the number of seeds attempted and failed.

  • The method used and relevant dates.

  • Photographs of the attempt where available.

We may request reasonable further information. Missing photographs will not automatically invalidate a claim; we will consider the available evidence.

Do not return seeds unless we ask you to. If we require a return for an accepted claim, we will arrange or pay for it.

What replacement will I receive?

For an accepted claim, we replace the number of seeds that failed to germinate, rather than automatically replacing the entire pack.

We will provide the same variety where available and confirm the expected dispatch date without undue delay.

We pay standard replacement delivery to the original delivery address, unless another address is agreed. No additional purchase or handling fee is required.

If the same variety is unavailable, you may choose:

  • A refund of the amount paid for the failed seeds; or

  • A comparable alternative that you agree to accept.

For partially affected packs, any refund is calculated proportionately using the price actually paid. We will not impose a substitute variety or store credit.

Scope and statutory rights

The guarantee applies to delivery destinations we accepted for the original order. It may be transferred with the seeds and proof of purchase, but the original 90-day period does not restart.

You are entitled by law to remedies from the seller free of charge if goods do not conform to the contract. Those rights are unaffected by this additional guarantee, its claim period, method conditions or evidence requests.

7. Model withdrawal form

Complete and send this form only if you wish to cancel an eligible purchase. You may instead send any other clear statement of your decision.

To: M and C Supplies, 133, Triq L-uqija, Swieqi, SWQ2331, Malta
Email: devicesandimports@gmail.com

I/We hereby give notice that I/we withdraw from the contract of sale for the following goods:

Goods:
Order number, if available:
Ordered on / received on:
Customer name(s):
Customer address:
Date:
Signature, only if submitted on paper: